FAQ

1. What kind of products do you sell?

We specialize in high-quality cat products focused on health, comfort, and safety — from cozy cat trees to protective gear, toys, and grooming tools. Every item is handpicked with your cat’s well-being in mind.

2. How long does shipping take?

 

Our average shipping time is 5-9business days, depending on your location. You’ll receive a tracking number as soon as your order ships

 

 

 

3. Where do you ship from?

 

We work with trusted global partners and fulfillment centers, which allows us to offer a wide range of products at great prices. Some items may ship internationally.

 

 

 

4. How can I track my order?

 

Once your order is shipped, we’ll email you a tracking link. You can also track your order by visiting our Track Order page.

 

 

 

5. What is your return policy?

 

We offer a 30-day return policy on all unused and unopened items. If your product arrives damaged or defective, we’ll replace it or refund you — hassle-free.

6. Do you offer refunds?

Yes! If you’re not happy with your order, contact us within 30 days of delivery. We’ll help you with a return or refund based on your case.

7. My item arrived damaged. What should I do?

We’re sorry to hear that! Please email us at support@livemantra.co with photos of the damaged item, and we’ll take care of it right away.

8. Can I cancel or change my order?

If your order hasn’t been processed yet, we can help with a cancellation or update. Please email us ASAP at support@livemantra.co.

 

 

 

 

9. Is my payment information secure?

 

Yes. Our website is protected by SSL encryption and uses secure payment gateways to ensure your data stays safe.

 

 

 

10. How can I contact you?

You can reach our team anytime at support@livemantra.co or through our Contact Us page. We typically respond within 24 hours.